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Front of House Receptionist Full Time

at The Old Stocks Inn in London (Published at 13-07-2019)

Stow on the Wold

We are looking for a talented, charismatic and extremely customer focused Receptionist to join our team.

We are a luxury 5 star boutique Inn in the heart of Stow on the Wold with 16 beautiful bedrooms and a 3 bedroom self catering property also within walking distance.

Our ideal candidate will have front of house experience, great customer service skills, experience with hotel booking systems, upselling experience, an eye for detail and a welcoming personality to create a great first impression.

Duties are to cover check out and billing, concierge recommendations, restaurant confirmations, guest enquiries via telephone and email, reservation handling for both rooms and restaurant, check in and welcome for our guests, housekeeping reporting and liaison and maintenance updating as well as being a welcoming face on the front desk to welcome all guests into our business.

Shifts are Friday-Sunday 8am-5pm.

We can also offer this as a full time role with some work in the week as well for the right candidate.

If this sounds like you, then we want to hear from you!

Benefits

We employ personality as well as skill to ensure that our Troupe is made up of individuals who complement each other. Individuals who excite, innovate and evoke playful authenticity with their own style, interpretation and flair for service, hospitality and customer service. We?d never expect anyone to be a cookie cutter version of anyone else.

  • We invest in our team with regular training, reward and recognition, social calendar events, perks and progression.
  • Meals on duty ? from yummy a la carte breakfast to a family meal at 5.30pm for all team members, prepared by our fantastic kitchen team. Our Troupe never go hungry.
  • Service Charge & Tips?are paid to all our Troupe members from Housekeeping to Front of House. We are after all – one team, one dream.
  • 30 days holiday per year (salaried contracts.) That?s 28 days + your birthday + 1 special day of your choosing.
  • Premium Hot Drinks?we?re not stingy with the coffee, tea and hot chocolate our Troupe can have. Everyone deserves great coffee and it gives us a great opportunity to practice that latte art!
  • Christmas Day Off?we?re a family owned business, so we appreciate how important it is for our Troupe to be at home with their families on this special day. Unique in the hotel industry!

Job Type: Full-time

Experience:

  • Reception: 1 year (Required)
  • Customer Service: 1 year (Required)

Licence:

  • Driving License (Preferred)



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