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Customer Service - Operation Full Time

at Alchemy Recruitment Ltd in London (Published at 12-07-2019)


Freight Forwarding Customer Service

An opportunity has become available for an expert in Customer Service to work for a well-established Ocean Import/Export Freight Forwarding company located in Essex. The role primarily involves supporting an international shipping clientele with assistance should any issues arise on journeys.

Responsibilities Include:

  • Coordinating logistical planning. Maintaining accurate understanding of the on-board requirements for shipping.

  • Consistent knowledge of relevant legislation, current political issues that may affect freight industry.

  • Constant communication and supervision of ship journeys. Providing accurate data analysis and reports to management.

  • Managing claims as they arise, assisting clients with insurance.

  • Utilising technology to accurately oversee shipping progress.

  • Conducting risk assessments and catering customer service to situation accordingly, prioritising high value goods, utilising air-shipping if necessary.

Experienced Required:

  • English Fluency with a Second Language being beneficial.

  • A minimum of between 2 - 5 years' experience within Freight forwarding industry.

  • Expert Communicator.

  • Ideally an Accounting or Business background.

  • Strong geographical knowledge.

  • Proficient technological user.

For more information please feel free to contact us at Alchemy Recruitment.

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