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Safety and Service Assistant Full Time

at HOST Students in Huddersfield (Published at 06-06-2019)

Huddersfield
Permanent
£17,500 - £18,250 a year

To form an integral part of the city operations team, providing an outstanding student experience through working with colleagues. Ensuring the continuous safety of students, employees, visitors and contractors whilst in and around our properties. Delivering high quality safety and welfare support to our customers, alongside proactively managing the security of our properties.

  • Previous experience in a customer facing role preferably with experience of working in the accommodation, hospitality or retail sectors
  • A previous security-based role with administration skills would be preferable
  • Ability to communicate effectively, both orally and in writing
  • Demonstrate an objective, professional and calm approach when handling difficult situations, experience in complaint handling would be beneficial
  • Ability to build relationships internally and with third party suppliers
  • Computer literate with the ability to use Microsoft Office
  • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
  • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
  • Highly skilled in understanding, empathising and delivering against customer needs
  • Demonstrates a positive and collaborative attitude, with the ability to adapt swiftly
  • Willingness to undertake challenging tasks to ensure customer satisfaction
  • Self-motivated and possessing the ability to work on own initiative
  • Fully flexible on location within a specified geographical area
  • Possesses full UK driving licence
  • Making regular Building Patrols across multiple sites as required in order to identify, rectify and report safety hazards, risks or safety related issues.
  • Maintaining the City incident log, reporting any trends and repeat behaviours as necessary to the Line Manager.Welcoming visitors to the properties, ensuring relevant security and identity checks are carried out.
  • Providing a decisive and effective response to all types of customer complaints (including noise and prohibited substance use) assisting in and resolving customer disputes with appropriate support and guidance and escalating where necessary.
  • Ensuring that window surveys are completed to check for window restriction.
  • Ensuring that the properties are presented to the required standard and undertaking ad-hoc and emergency/incident response cleaning as required.
  • Maintaining positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities.
  • Conducting and logging room and communal area inspections as required.
  • Ensuring the Line Manager is informed of all serious incidents and emergencies when they occur.
  • Responsible for ?First Response? to incidents and emergencies including handling any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all Victoria Hall procedures are followed.To ensure that at all times all legal requirements and Victoria Hall directives or procedures are adhered to relating to Health & Safety at Work, COSHH, and lone working at all times. Ensuring that all works undertaken meet the highest safety and quality standards in line with current regulations at all times.
  • To ensure statutory obligations and Company Policy relating to Privacy and Data Protection law are observed.
  • To at all times adhere to the policies and procedures laid down by Victoria Hall to ensure central process and all duties are conducted in line with the appropriate guidance.Ensuring the correct uniform and ID badge are worn at all times including ID badge.
  • To ensure a safe and secure environment at all times. Ensuring safe access to buildings at all times.Not to allow entry to any unauthorised visitors.
  • To monitor the C.C.T.V. system as required and to report any irregularities immediately to the Hall Management or the appropriate emergency services.
  • Dealing with inappropriate parking on site and on adjacent property.
  • To monitor the car parks at and not to allow access to any unauthorised vehicles.
  • Maintaining accurate records, administration tasks and paperwork for the property and relating to site operations, ensuring reporting process are compliant with Victoria Hall?s auditing processes.
  • Maintaining adequate arrangements for security and safety including the inspection of firefighting equipment and detectors and the enforcement of safety procedures in emergency situations.To inform the Management of any equipment that has been tampered with.
  • Consistently reviewing hazards and risks for safe working practices and working within the required Risk Assessments. To inform the Manager at any time on any aspect of the Hall that he or she feels may require attention.
  • Assisting with regular inspections of all residential accommodation for the purpose of verifying residents Health & Safety, checking for damage or misuse of facilities and for the maintenance of correct standards of cleanliness, hygiene and provision and reporting any issues identified.
  • To liaise, give access, and monitor the work of all contractors/ operatives/ tradespeople to ensure performance is consistent with the appropriate standards laid down by Victoria Hall and to notify the Manager in all cases of non-compliance.

Providing reception support, customer service and safety support (including key management and handling lock outs) outside of normal daytime opening hours, supporting daytime hours when required.

  • Providing check in and check out support outside of normal office hours.
  • Dealing with any property related issues in a timely manner, following up on any unresolved matters and engaging with other colleagues and Management when necessary.
  • Assisting all customers in a professional and courteous manner, communicating effectively both face to face and on the telephone, showing empathy and responding with urgency to customer requests.
  • Answering and assisting with all customer queries both face to face and on the telephone.
  • Providing a decisive and effective response to customer complaints, assisting in and resolving issues and escalating as appropriate.
  • Ensuring the properties are maintained to a high standard, undertaking ad-hoc and immediate response to any unacceptable areas or cleanliness issues.
  • Registering of residents and their guests as and when required. Assisting with the check in and check out process.
  • Receiving and the distribution of mail for residents.
  • Demonstrating a flexible approach to work and willingness to undertake all reasonable duties at the request of Managers.Providing support to neighbouring schemes within the Company when required.
  • Recording damage within the properties and being able and willing to undertake basic maintenance and facilities tasks as required. Providing maintenance support during ad hoc/cyclical projects (e.g. summer turnaround) to assist the wider team.
  • Working collaboratively to help support the overall operational team to deliver its business plan and broader objectives.
  • Working in a collegiate and supportive manner with colleagues, ensuring opportunities to share best practice are utilised.
  • Developing and maintaining productive working relationships with third party suppliers.
  • Embracing change, supporting the business and colleagues through the business transformation.
  • Supporting initiatives to enhance sales opportunities and performance within the city.

The post is full time based on a 37 ½ hour working week. This will include weekends, evenings and bank holidays as part of a rota, working weeks run from Monday to Sunday with shifts worked on 3 nights from 7, and may involve irregular shift patterns. A flexibility in working hours will be expected.

From time to time the Hall Management may require the post holder to work additional/alternative hours to provide extra cover according to operational demands.

The foregoing will involve irregular hours, days and duration of attendance, and is not intended to be an exhaustive list of duties of the post.

You may be asked to carry out other tasks that are comparable with your duties. Tasks of a similar nature may be allocated by the Manager, not least of which shall be those seen as contributing to the general overall development of the service provided. You will be expected to be flexible in your approach to the workday and assist when and where required.

The post holder will be expected to be contactable out of work hours in case of emergency and if cover is required and is expected to live within reasonable distance of the property(ies).

Job Types: Full-time, Permanent

Salary: £17,500.00 to £18,250.00 /year

Experience:

  • Security and Service: 1 year (Required)

Licence:

  • Driving License (Required)

Flexible Working Options Available:

  • Not offered


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