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Service Centre Manager - London Full Time

at Cannon Hygiene Limited in London (Published at 16-04-2019)

£40,000 - £45,000 a year

Job: Service Centre Manager

Location: Park Royal, Barking, Mitcham - travel required in order to train, develop and support

Salary: Up to £45,000.00 (plus car allowance and other benefits)

Cannon Hygiene is a long established, profitable, B2B National logistics provider, serving predominantly retail & leisure; offices; airports & ports; Central & Local Government and the Health Sector. The organisation has laid out its ambition to be the market leader in its industry, recognised for outstanding efficiency and delivering the best customer service experience.

You will be responsible for the largest of Nineteen UK depots leading & developing this site; ensuring excellent customer service and retention across local customers and national accounts.

Overview of Key Responsibilities

Reporting to the Regional Operations Director (South) your role will include:

  • Personal accountability for induction, development and critically the retention of staff at all levels.
  • P&L responsibility for the depot. Achieving net growth through customer retention and growth of new business supporting the Southern Sales team.

Identification of key trends to identify opportunity & risk.

  • Establishment of projects to achieve short term gains to improve gross margin and to deliver the fundamental change to becoming a Centre of Excellence.
  • Overall responsibility and accountability for the day to day management of the Service Centre including service delivery, administration, fleet management, stock control and cleaning processes in accordance with Company and Legislative procedures.
  • Ensuring the run planning system (for c40 drivers) is managed effectively to maximise efficiency of available resource including planning and allocation of work, booking off and accurate reporting of services carried out.
  • Regularly review service runs to ensure run values / run efficiency are kept at the optimum levels. Client facing with Key Accounts and ?high watch? accounts to ensure the highest customer satisfaction.

Experience you will need to be able to evidence:

  • Significant, successful experience of managing a busy logistics operation as the GM or second in command.
  • Clear track record of managing fundamental change and the ability to also deliver quick wins where appropriate.
  • Effective understanding and control of P&L (responsibility across variable labour and transport as a minimum). Comfortable managing to financial & operational targets.

In addition, the successful candidate will:

  • Have a proven track record in raising and extending skills capability across and down through the operations the candidate has managed.
  • Be a well-respected leader able to communicate and motivate from drivers through to senior management.
  • Be capable of building an exceptional reputation for customer service.
  • Have the ability to build good, sustainable relationships with colleagues in all other disciplines across the wider business.
  • Have well-honed analytical skills including competence in all major Microsoft Office applications (Excel in particular).
  • Possess tact and tenacity to get things done with a ?can-do? attitude.
  • Set high personal goals.

Ideal Qualifications

  • Higher education with Degree or Technical/Professional qualification
  • Logistics/Operations/Health & Safety qualifications

Job Type: Full-time

Salary: £40,000.00 to £45,000.00 /year

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