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Head of Home Ownership and Service Charges Full Time

at Metropolitan Housing Partnership in London (Published at 15-03-2019)

£72,000 - £84,000 a year
Permanent
Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well"; that means working with colleagues and customers to deliver great services. With 57,000 homes and more than 120,000 residents or customers we have a real opportunity to make that vision a reality.
Since our recent merger we are reviewing structures to create the right focus to achieve our vision and ambitions and are now looking to appoint a Head of Home Ownership and Service Charges to lead a function that can play a key role in ensuring that we achieve our vision.
This role will work with the Director of Central Customer Services to develop the Home Ownership and Service Charges function to ensure a sustainable, dynamic and successful team that is at the forefront of the sector.
The role
You will be accountable for the setting of rents and service charges for the whole property portfolio and ensure that service charges and sinking funds are set accurately, in compliance with legislation, best practice and our legal agreements across the property portfolio. Leading the delivery of all central homeowner services including Right to Buy/Right to Acquire, lease extensions, lease permissions towards best in industry performance and accountable for compliance with statutory consultation for major works; ensure statute and best practice are followed to enable maximum recovery of costs. You will provide expert advice to the business on consultations for complex procurement of contracts as well as compliance with statutory and contractual obligations to ensure the strategic objectives of the organisation are compliant with legal and best practice.
Leading the team to deliver an efficient end to end customer service for relevant home ownership and service charge enquiries you will take accountability for processes that will ensure maximum recovery of all income from service charges and drive innovation to increase income for the business through service charges or central homeowner activities.
You will lead on implementing and embedding change to ensure the service is an innovative leader in the field.
Whilst working corporately and cross-functionally to improve performance and provide leadership and management of the home ownership and service charge teams across a dispersed geography; ensuring optimum resourcing and development of colleagues and driving high performance.
Skills and experience you need
The successful candidate will be educated to degree level and / or have experience relevant to the role. You may have a relevant professional qualification / membership of sector or trade bodies. You will have experience of working at a senior level within a similar or equivalent role and strong leadership skills to manage your team across a dispersed geography.
You will have a strong sense of stakeholder awareness and be able to build quality relationships and rapport leading the delivery of central homeowner services. Technically you will be IT literate, comfortable with MS programmes and able to interpret financial and systems data. A natural multitasker with a can-do attitude you will possess the ability to translate strategic plans into operational direction for your team
The ability to travel nationally and to meet external commitments is essential.
You may have experience of the following: Community Investment, Social Investment, Community Development, Property Management, Housing Association and Social Housing.
How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
  • A unique benefits package that can be adapted to suit each individual.
  • The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
  • Employee Assistance
  • Discounts with multiple retailers and many more.
  • An impressive Pension Scheme
  • 28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!

Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
If you would like further information or a copy of the job description, please contact careers@mtvh.co.uk.
Interviews will take place 8th or 9th April 2019.
To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role and how you meet the key criteria for the post.
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