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Service Associate Full Time

at Garmin (Europe) Ltd in London (Published at 14-02-2019)

£18,000 a year

Purpose of job

Processing of all returns to provide a fast turnaround whilst maintaining a high level of customer service. Producing re-manufactured product which can be utilised as sellable product or for service use around EMEA.

Key duties and responsibilities

  • Processing of incoming end-user RMA?s (returns)
  • Re-manufacturing of returned units in order to create sellable/service product
  • Carrying actions on ECO?s and recalled products
  • Detailed marine repairs
  • Fault finding of products returned using test equipment
  • Data entry into repair databases.
  • Returns/Credit Administration
  • Returns Consolidation
  • Direct faulty and non-faulty equipment to appropriate location within Garmin.
  • Any other tasks assigned by the Returns Supervisor or Reverse Logistics Manager

Department Specific Responsibilities

  • Processing end-user exchange RMAs
  • Low end repairs for end user returns ? software updates and cosmetic repairs
  • Carry out detailed marine repairs including high end chartplotters and radars. Repairs include circuit board replacements, minor soldering, cosmetic repairs and testing.
  • Re-manufacturing of returned product through a production line in order to create sellable/service product. Work includes Board replacements, cosmetic repairs, Software updates and testing.
  • Request/Provide technical Support
  • Providing continuous improvement for systems and procedures
  • Returns admin ? Processing credits for all intercompany offices and dealer/distributors around EMEA
  • Returns consolidation ? Consolidating returned product from EMEA sites
  • Receiving and redirecting undelivered returns
  • Arranging return of repaired/replaced products to the end-user
  • Provide advance replacement service
  • Providing warranty diagnosis
  • Consolidate returned accessories (returned with device)
  • Provide non orderable parts to be consumed by Customer Care
  • Provide stock status
  • Provide unit parts
  • Provide units for testing
  • Provides assistance with projects

Job Type: Full-time

Salary: £18,000.00 /year

Experience:

  • Technical Support: 1 year (Required)


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