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Process Owner - Banking Operations Full Time

at Investec in London (Published at 10-08-2018)

Key relationships:



  • Private Bank front-line business areas

  • Private Bank support services teams ( Operations; IT; Legal Risk; Compliance; Finance; Marketing, Operational Risk & Business Architecture & Delivery)

  • Banking outsourced team (SA)

  • Investec Channel Islands


Description of role and key responsibilities:



  • Responsible for operational change relating to the implementation of business initiatives and new projects for the Private Banking business.

  • All initiatives will be business driven and focused, and may not necessarily involve an IT component.


Key Responsibilities include:



  • Day to day operational management of business infrastructure, processes and procedures for the Banking Business.

  • Ongoing review of procedures and processes– identifying areas for improvements and implementing changes where necessary in relation to industry standards, commercial viability and ensuring they are fit for purpose.

  • Training & delivery across the team stakeholders on new initiatives, process change or, where relevant, system changes

  • Preparation or review of business requirement documents and other initiative / project documents, where required.

  • Providing support to business post implementation of change.

  • Time tracking and management.

  • UAT planning, execution and sign off

  • Identification and management of risk and cost of processes.

  • Maintaining the integrity of the business process framework


Core Skills and Knowledge:



  • To act with integrity at all times and embrace the philosophy of treating our customers fairly.

  • Demonstrated process improvement skills with exposure to project work.

  • Understanding of relevant industry regulations specifically their impact on the banking environment. This includes the impact they will have on the various processes, procedures and implications.

  • Leadership as well as and the ability to train and interact with people on all levels of the organisation.

  • Should be comfortable using structured analysis methods and be able to demonstrate ability using common analysis tools.

  • Computer literate with a good working knowledge of Microsoft Office (incl. Visio and Project)

  • Sound judgement, decision making & problem solving ability.

  • Planning, prioritisation, and organising capabilities

  • Organisation capabilities.


Any other attributes that would be helpful, but not essential for the role:



  • Knowledge of the Investec environment including One Bank initiatives

  • Relevant banking and financial markets qualifications


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