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Parts Advisor Full Time

at City West Country Ltd (Mercedes-Benz SW) in Taunton (Published at 12-07-2018)

Motor trade parts experience is essential.

JOB PURPOSE

  • Maximise sales and profit opportunities through the delivery of Mercedes Benz and Smart parts
  • Consistently exceed customer expectations
  • Delivers and maintains high standards in line with the business needs & franchise contract

JOB SCOPE

  • Responsible for developing parts sales business, identifying new business opportunities and promoting the company’s products and services

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Promotes the Mercedes-Benz culture of quality and excellence
  • Delivers sales in line with the company and Mercedes-Benz standards and processes
  • Develops parts sales business, identifying new business opportunities and promoting the company’s products and services
  • Ensures monies are collected from customers for all cash invoices and being responsible for its safekeeping
  • Effectively liaises with relevant departments across the business
  • Gives customer focus priority throughout the parts operation
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
  • Ensures that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Parts Supervisor/Manager
  • Demonstrates willingness and ability to accurately interpret manufacturer parts deliveries
  • Demonstrates willingness and ability to replenish stock in line with company warehouse location system
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
  • Ensures all capital outlay is approved by their line manager or a director

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Competent IT Skills
  • Experience of a customer focussed environment
  • Good telephone and interpersonal skills
  • Must be accurate and show attention to detail

Job Type: Full-time

Salary: £22,000.00 to £25,000.00 /year

Experience:

  • motor trade parts: 1 year


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