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Product Support Advisor Full Time

at SIFT Ltd in Bristol (Published at 17-05-2018)

Given the latest promotion of our Product Support Advisor, we’re looking for fresh talent to join our Bristol city centre based support team. This role supports our internal teams and our clients with a range of products and websites across the business.

Under the guidance of the Support Manager, you would provide responsive, efficient and friendly technical support, including changes to websites, content, and training clients on how to do this themselves.

You would also work with Sift’s Account Management, Marketing and Production Teams to provide technical and business support as well as testing new features and functionality for product releases.

To succeed in the role you’ll need to have at least one year’s client facing experience preferably in a web-based/new media environment (although this isn’t essential). You’ll have outstanding troubleshooting, analytical and problem solving skills, a keen eye and attention to detail, as well as the ability to communicate complex or sensitive messages in a clear and concise manner.

Our culture is very important to us so we look for people who share and can demonstrate our core values; Put People First, Inspire Action, Be Curious, Be Honest, Stay Focused, and Have Fun. In return, we can offer you a great place to work with loads of opportunities to learn. We offer a whole host of benefits and to name a few; 25 days leave, long service holiday, a day off for your birthday, flexible working, a health cash plan, life insurance, pension, high street shopping discounts and various flexible benefits. And of course our most popular - Beer o’clock every Friday!

This is a fantastic opportunity for someone wanting to progress their career within a fast paced and fun media/agency environment. If this sounds like you, please send us an up-to-date CV along with your salary expectations.

While we love working with and supporting local businesses, we unfortunately can’t accept any agency contact for this or other roles at SIFT.

Job Type: Full-time

Salary: £14,000.00 to £16,000.00 /year

Job Type: Full-time

Salary: £14,000.00 to £16,000.00 /year

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