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Settlement & Disputes Consultant Full Time

at Cardtronics UK Ltd in United Kingdom (Published at 12-01-2018)

Settlement & Disputes Consultant

Hatfield, £22,000 – 37.5 hrs working week

What is the role of a Settlement & Disputes Consultant?

The Settlement and Disputes team are responsible for obtaining monies owed from Vocalink, Mastercard and Visa for transactions carried out on the Cardtronics UK/ROI estate. With a view to paying back our cash suppliers for any of our CIT serviced estate, and merchants (site owners) for any of our self-filled estate. Completing reconciliations to track cash flows in order to segregate revenue and client money.

The team process and track claims for Vocalink, MasterCard and Visa cardholders. Working closely with card issuers, card holders and Vocalink to resolve any ATM disputes in the quickest time possible.

What will I be doing as a Settlement & Disputes Consultant?
  • Process daily settlement of monies owed to our cash suppliers in respect of cash withdrawals on the CTUK estate.
  • Pay back site owners (our Merchants) for money withdrawn from ATM’s filled with their own cash.
  • Investigate & log cardholder claims received via the Automated Disputes System from Issuers.
  • Maintain the Merchant Claims Log file with all Merchant Claims received and issue appropriate communications to sites as / when due.
  • Investigate Merchant discrepancies on their balance forms as required.
  • Process daily cash movements following settlement & maintain internal Account Logs.
  • Take calls from site owners to discuss outstanding disputes and confirm settlement values.

What Will I Need to Succeed as a Settlement & Disputes Consultant?
  • Good working knowledge of Microsoft Excel.
  • Good numeric & literacy skills.
  • Have a strong work ethic.
  • A good team player.
  • A good communicator who is able to liaise with all levels of management & customers.
  • Ability to work in an organised manner and prioritise key tasks to deadlines.
  • Must be flexible when business requirements demand.
  • Must have an excellent telephone manner.
  • Able to adjust to change.
What benefits do I Get In Return?
  • £22,000 salary
  • 22 days holiday, not including Bank Holidays (Pro Rota for Fixed term workers)
  • Fantastic Health Shields benefits! such as:
  • Claiming payments back towards dental care, optical care, physiotherapy sessions
  • Gym membership discounts
  • Employee Assistance Programme with 24/7 counselling service.
  • Please be advised this is a fixed term position ending on 31 st August 2018

    Who Are We?

    We are Cardtronics UK, the cash machine people. Since our founding in 1999, we’ve been trusted to provide reliable ATM solutions to businesses throughout the United Kingdom, Europe and North America. With more than 17,000 cash machines across the UK, we have gone from strength to strength and have grown into the industry leader… and we’re still growing!

    As we continue to grow our portfolio into new markets, you will be joining at an incredibly exciting time and the opportunities to progress are defined and achievable.

    You may not recognise our name but chances are you will have used our ATMs!!

    Additional Keywords: Assistant, Accountant, Banking, Fixed Asset, Reconciliations.

    Apply now

    Are you enthusiastic about this job? Send us your CV and a cover letter today by clicking on the Apply button and we will get back to you as soon as possible!


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