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Customer Support Assistant Full Time

at Webrecruit in Sheffield (Published at 06-09-2017)

Sheffield, South Yorkshire

Are you an engaged and enthusiastic customer service professional looking for your next challenge? Could you thrive in a friendly, supportive and fun team? If so read on.

About Us:
Abtech is a specialist supplier of electrical connection and lighting products worldwide. Through innovation, market-leading designs and rigorous testing, we deliver outstanding solutions and high-quality products every time.

To help us better service our customer base, we are now seeking a Customer Support Assistant to join our team in Sheffield.

What We Offer:

  • Salary of £15,000

  • Health insurance

  • Life insurance

  • Pension scheme

  • 24 days’ holiday (+ bank holidays)

  • On-site parking, as well as great links for buses and trams

  • Free tea and coffee

Joining a team where proactivity, hard work and a dependable nature are the norm, you will discover an environment of enthusiasm, honesty and integrity. Every member of our team is always willing to get stuck in and help out other members of the team and so you will be supported from day one.

With a culture of recognition for performance and going above and beyond, internal progression is endorsed for those who prove themselves and team members who add value will always be rewarded.

So, if you are looking for a new challenge with great support, progression potential and a fantastic, team-focused environment, this is the role for you.

The Role:
As a Customer Support Assistant, you will be tasked with providing outstanding customer experiences from the moment their order is processed to the time of its completion.

Once your in-depth induction is complete, you will be provided with a long term personal development plan and will commence a three-month probationary period.

Your aim will be to support customers, manage their journeys, ensure they are looked after throughout the delivery process and have a great aftercare experience. You will utilise both telephony and email channels to communicate with customers as there is no face-to-face aspect to this role.

Joining the Operations Team which has its own office on the shop floor, you will be part of a team of five and will:

  • Maintain regular contact with customers to ensure they remain updated with order progress

  • Identify any potential delays and working with internal teams to resolve these

  • Manage customer complaints and implement resolutions to improve customers’ satisfaction

About You:
To be considered as a Customer Support Assistant, you will need:

  • Customer service experience gained within an office or call-centre environment

  • Experience gained within a manufacturing environment

  • At least five GCSEs (or equivalent) at Grade A*-C, including Maths and English

  • A positive attitude with a ‘can-do’ mentality and a results-driven approach

  • Excellent communication skills and the ability to build trust through honesty

Ideal Customer Support Assistants will have good knowledge of manufacturing and production procedures. An NVQ in customer service would also be beneficial to your application.

We are eager to hear from candidates who have held the role of Customer Support Assistant, Customer Service Assistant, Customer Assistant, Customer Advisor, Customer Service Advisor, or Customer Care Assistant.

Webrecruit and Abtech are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you feel you could thrive as a Customer Support Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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